A buyer asks about a car. Who gets them to the showroom?
A listing inquiry can arrive after closing time or while the advisor is out on a test drive. By the time someone calls back, the buyer may already be talking to another dealership.
The listing is online, but the car may already be reserved.
The agent identifies the advertised vehicle and checks the agreed stock list. If price or availability is uncertain, it asks the advisor to verify before inviting the buyer in.
“Is it available?” tells you little about what the buyer needs.
The agent shares a vehicle photo and asks about budget, preferred specification and purchase timing. It records financing or trade-in interest when relevant to the inquiry.
The buyer accepts a time, but the car still needs to be ready.
The advisor receives the vehicle, preferences and requested time. They check the car and their schedule, then confirm the test drive. The buyer receives the visit details.