ARM — INBOUND SALES AI
Your AI Sales Team That Never Sleeps
ARM is an agentic relationship management system — it handles buyer conversations across every channel, qualifies leads in seconds, schedules appointments, and keeps your CRM perfectly updated. Autonomously.
ARCHITECTURE
Four Layers of Sales Intelligence
ARM operates as a Layer 2 — an intelligent protocol between your business systems and your customers.
01
Language Layer
Multi-LLM orchestration selects the optimal model for each interaction. Context-aware dialogue across 20+ languages.
02
Skills Layer
Lead qualification, appointment scheduling, follow-ups, objection handling — pre-built workflows that adapt to your industry.
03
Integration Layer
Bidirectional CRM sync with Bitrix24, Salesforce, HubSpot, Kommo. Multi-channel: WhatsApp, Telegram, Email, Phone.
04
Learning Layer
Every conversation makes the system smarter. Confidence-based automation that earns autonomy through manager feedback.
INBOUND FLOW
How ARM Processes Every Message
Message Received
Lead messages via WhatsApp, Telegram, email, or web chat
Intent Classified
AI analyzes context, history, and sentiment
Confidence Check
Score determines auto-respond or escalate
Action Taken
Reply sent or manager notified with full context
CRM Synced
Contact created, lead scored, deal stage updated
System Learns
Every interaction improves future responses
Message Received
Lead messages via WhatsApp, Telegram, email, or web chat
Intent Classified
AI analyzes context, history, and sentiment
Confidence Check
Score determines auto-respond or escalate
Action Taken
Reply sent or manager notified with full context
CRM Synced
Contact created, lead scored, deal stage updated
System Learns
Every interaction improves future responses
HOW ARM WORKS
From Message to Meeting in Seconds
Customer Reaches Out
A lead messages on WhatsApp, Telegram, email, or web chat. ARM intercepts instantly.
AI Understands Intent
The Language Layer analyzes context, history, and sentiment. Classifies the inquiry and selects the response strategy.
CRM Gets Updated
Contact created or enriched. Lead scored. Deal stage updated. All without a human touching the CRM.
Manager Gets Notified
High-confidence actions happen autonomously. Low-confidence decisions get escalated with full context.
System Learns
Every interaction feeds the Learning Layer. Response patterns improve. Confidence thresholds adapt.
1{2 "event": "lead.qualified",3 "confidence": 0.94,4 "lead": {5 "name": "Sarah Chen",6 "channel": "whatsapp",7 "intent": "purchase",8 "budget": "€350K-500K"9 },10 "action": "schedule_viewing",11 "crm_synced": true12}
RESPONSE HANDLING
Intelligent Response Classification
ARM classifies every incoming response and takes the right action automatically — pausing sequences, booking meetings, or escalating to your team.
Positive Interest
Pause sequence, draft contextual reply
Meeting Request
Book meeting, pause all sequences
Question
Draft answer via confidence check
Objection
Draft objection handler
Hard No
Stop contact permanently, log reason
Redirect
Add new contact, queue enrichment
ARM METRICS
Average response time
Lead response rate
CRM sync accuracy
Escalation rate
PRICING
3-month minimum commitment. Pay per completed customer interaction — not seats, not messages.
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