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Questions? Comutato’s already three steps ahead.
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How does the AI ensure it doesn't sound like a generic bot when responding in under 10 seconds?
Our AI uses advanced Large Language Models trained specifically on real estate sales scripts and property-specific data. Instead of rigid "if-then" logic, it understands context, nuances, and buyer intent. It mimics a professional sales assistant’s tone, using your project's unique brand voice to provide helpful, human-like engagement instantly.
Does the AI check for real-time availability in our sales team's individual calendars to avoid double-booking?
Yes. Through direct integration with Google Calendar, Outlook, or your CRM’s internal scheduler, the AI only presents open time slots. It cross-references the availability of specific managers assigned to a project or floor, ensuring that every site visit is booked accurately without any manual oversight.
How does the system handle rescheduling if a client changes their mind at the last minute?
The AI is programmed to be flexible. If a prospect mentions they can’t make it, the assistant instantly offers the next available slots. It automatically updates the CRM, clears the old slot for other potential buyers, and sends a new confirmation—handling the entire logistical loop without bothering your sales reps.
Is the AI capable of sending specific floor plans that match the buyer's exact budget and room requirements?
Absolutely. By accessing your live inventory (via Feed or CRM), the AI filters units based on the prospect's criteria—such as "2-bedroom under 15M RUB" or "high-floor studio." It then delivers the relevant PDFs or interactive layouts directly in the chat, mimicking a high-touch concierge service.
How does the assistant integrate our 3D tours—does the client have to leave the chat to view them?
We prioritize a frictionless experience. The AI can send "Deep Links" or integrated web-view cards. Depending on the platform (like Telegram or Web-chat), buyers can often preview the 3D tour or BIM model in an overlay window, keeping the conversation active while they explore the property visually.
Can the AI adjust its messaging based on where the client is in the sales funnel?
Yes. The AI is "funnel-aware." A first-time inquirer receives a welcoming, informative introduction, while a lead who has already viewed the site is treated as a warm prospect. The assistant recognizes previous interactions and shifts its tone from "discovery" to "closing" or "upselling" (e.g., suggesting a parking space after a contract is drafted).
How do you ensure that automated reminders don’t become annoying or spammy for the customer?
We use "Intelligent Cadence." Reminders are triggered by specific milestones—like 24 hours before a viewing—and are written as helpful service messages rather than aggressive sales pitches. If a client responds or expresses disinterest, the AI immediately adjusts the frequency or stops the sequence to protect your brand reputation.
What happens to a lead captured at 3:00 AM—will the human manager be notified immediately?
The AI handles the 3:00 AM heavy lifting: it qualifies the lead, answers urgent questions about mortgage rates or layouts, and even books the tour. Your manager receives a "Ready-to-Close" digest at the start of their workday, allowing them to step into a pre-warmed conversation rather than chasing a cold lead.
Which specific fields can the assistant update automatically, and can we customize them for our workflow?
The assistant can populate any standard or custom field in your CRM, including Budget, Room Count, Preferred District, Lead Source, and Urgency Level. We work with you during the setup phase to map the AI’s data extraction to your specific sales pipeline stages and reporting requirements.
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